FAQ

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FAQ

FAQ

 

Here are answers to frequently asked questions.

Please have a look so that your stay with us will be as comfortable as possible.

On the first floor of Hotel Matsunoi you will find the sushi izakaya "Sushi Sake Sakana Sugidama Shin-Okubo," offering authentic sushi, appetizers, and carefully selected sake. We highly recommend it.

 
 

Yes, credit card payment is available at the self check-in kiosk in the first-floor lobby.

 
 

Free Wi-Fi is available throughout the hotel.

 
 

There is no curfew; you are free to come and go after check-in.

 
 

Check-in starts from 3:00 p.m.

 
 

(May vary depending on your plan)

Check-out is by 11:00 a.m.

 
 

(May vary depending on your plan)

We do not have our own or affiliated parking. Please use a nearby coin-operated parking lot.

 
 

We can store your luggage free of charge from three days before your stay (please contact us in advance).

 
 

Yes, we can ship your luggage cash-on-delivery.

 
 

Toothbrushes, towels, and yukata robes are provided in each room. Razors, hairbrushes, hair ties, body towels, and more are available free of charge at the amenity bar in the lobby.

 
 

Matsunoi: There is a coin laundry a few minutes' walk from the hotel.
A washer-dryer is installed in the Annex and may be used free of charge.
Shurin: A washer-dryer is installed in the building and may be used free of charge.

 
 

All rooms are non-smoking. Smoking areas are available on the 3rd-floor terrace at Matsunoi and the 4th-floor terrace at Shurin.

 
 

A smoking area is available on the 3rd-floor terrace.

There are no drink vending machines in the hotel, but coffee, black tea, and green tea are available free of charge. At Shurin, alcoholic beverages and various drinks are served in the first-floor lounge. (Offerings may vary by day and time.)

 
 

The Hotel Matsunoi Annex building has an elevator. The main building does not. Shurin does not have one.

 
 

Phone chargers can be borrowed free of charge.

 
 

Infants who do not require a bed may stay free of charge.

 
 

Depending on the room, children aged 7 and over may stay when accompanied by a parent or guardian (adult rates apply).

For security reasons, only registered guests may enter the guest-room floors.

 
 
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